contactcenterinsights.v1 library Null safety

Contact Center AI Insights API - v1

For more information, see cloud.google.com/contact-center/insights/docs

Create an instance of ContactcenterinsightsApi to access these resources:

Classes

ContactcenterinsightsApi
GoogleCloudContactcenterinsightsV1Analysis
The analysis resource.
GoogleCloudContactcenterinsightsV1AnalysisResult
The result of an analysis.
GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata
Call-specific metadata created during analysis.
GoogleCloudContactcenterinsightsV1AnnotationBoundary
A point in a conversation that marks the start or the end of an annotation.
GoogleCloudContactcenterinsightsV1AnswerFeedback
The feedback that the customer has about a certain answer in the conversation.
GoogleCloudContactcenterinsightsV1ArticleSuggestionData
Agent Assist Article Suggestion data.
GoogleCloudContactcenterinsightsV1CalculateIssueModelStatsResponse
Response of querying an issue model's statistics.
GoogleCloudContactcenterinsightsV1CalculateStatsResponse
The response for calculating conversation statistics.
GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeries
A time series representing conversations over time.
GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeriesInterval
A single interval in a time series.
GoogleCloudContactcenterinsightsV1CallAnnotation
A piece of metadata that applies to a window of a call.
GoogleCloudContactcenterinsightsV1Conversation
The conversation resource.
GoogleCloudContactcenterinsightsV1ConversationCallMetadata
Call-specific metadata.
GoogleCloudContactcenterinsightsV1ConversationDataSource
The conversation source, which is a combination of transcript and audio.
GoogleCloudContactcenterinsightsV1ConversationLevelSentiment
One channel of conversation-level sentiment data.
GoogleCloudContactcenterinsightsV1ConversationParticipant
The call participant speaking for a given utterance.
GoogleCloudContactcenterinsightsV1ConversationTranscript
A message representing the transcript of a conversation.
GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegment
A segment of a full transcript.
GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadata
Metadata from Dialogflow relating to the current transcript segment.
GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfo
Word-level info for words in a transcript.
GoogleCloudContactcenterinsightsV1DialogflowIntent
The data for a Dialogflow intent. [...]
GoogleCloudContactcenterinsightsV1DialogflowInteractionData
Dialogflow interaction data.
GoogleCloudContactcenterinsightsV1DialogflowSource
A Dialogflow source of conversation data.
GoogleCloudContactcenterinsightsV1Entity
The data for an entity annotation. [...]
GoogleCloudContactcenterinsightsV1EntityMentionData
The data for an entity mention annotation. [...]
GoogleCloudContactcenterinsightsV1ExactMatchConfig
Exact match configuration.
GoogleCloudContactcenterinsightsV1ExportInsightsDataRequest
The request to export insights.
GoogleCloudContactcenterinsightsV1FaqAnswerData
Agent Assist frequently-asked-question answer data.
GoogleCloudContactcenterinsightsV1GcsSource
A Cloud Storage source of conversation data.
GoogleCloudContactcenterinsightsV1Intent
The data for an intent. [...]
GoogleCloudContactcenterinsightsV1IntentMatchData
The data for an intent match. [...]
GoogleCloudContactcenterinsightsV1Issue
The issue resource.
GoogleCloudContactcenterinsightsV1IssueAssignment
Information about the issue.
GoogleCloudContactcenterinsightsV1IssueModel
The issue model resource.
GoogleCloudContactcenterinsightsV1IssueModelLabelStats
Aggregated statistics about an issue model.
GoogleCloudContactcenterinsightsV1IssueModelResult
Issue Modeling result on a conversation.
GoogleCloudContactcenterinsightsV1ListAnalysesResponse
The response to list analyses.
GoogleCloudContactcenterinsightsV1ListConversationsResponse
The response of listing conversations.
GoogleCloudContactcenterinsightsV1ListIssueModelsResponse
The response of listing issue models.
GoogleCloudContactcenterinsightsV1ListIssuesResponse
The response of listing issues.
GoogleCloudContactcenterinsightsV1ListPhraseMatchersResponse
The response of listing phrase matchers.
GoogleCloudContactcenterinsightsV1PhraseMatchData
The data for a matched phrase matcher. [...]
GoogleCloudContactcenterinsightsV1PhraseMatcher
The phrase matcher resource.
GoogleCloudContactcenterinsightsV1PhraseMatchRule
The data for a phrase match rule.
GoogleCloudContactcenterinsightsV1PhraseMatchRuleConfig
Configuration information of a phrase match rule.
GoogleCloudContactcenterinsightsV1PhraseMatchRuleGroup
A message representing a rule in the phrase matcher.
GoogleCloudContactcenterinsightsV1RuntimeAnnotation
An annotation that was generated during the customer and agent interaction.
GoogleCloudContactcenterinsightsV1SentimentData
The data for a sentiment annotation.
GoogleCloudContactcenterinsightsV1Settings
The settings resource.
GoogleCloudContactcenterinsightsV1SettingsAnalysisConfig
Default configuration when creating Analyses in Insights.
GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData
Agent Assist Smart Compose suggestion data.
GoogleCloudContactcenterinsightsV1SmartReplyData
Agent Assist Smart Reply data.
GoogleLongrunningListOperationsResponse
The response message for Operations.ListOperations.
GoogleLongrunningOperation
This resource represents a long-running operation that is the result of a network API call.
ProjectsLocationsConversationsAnalysesResource
ProjectsLocationsConversationsResource
ProjectsLocationsInsightsdataResource
ProjectsLocationsIssueModelsIssuesResource
ProjectsLocationsIssueModelsResource
ProjectsLocationsOperationsResource
ProjectsLocationsPhraseMatchersResource
ProjectsLocationsResource
ProjectsResource

Typedefs

GoogleCloudContactcenterinsightsV1DeployIssueModelRequest = $DeployIssueModelRequest
The request to deploy an issue model.
GoogleCloudContactcenterinsightsV1ExportInsightsDataRequestBigQueryDestination = $ExportInsightsDataRequestBigQueryDestination
A BigQuery Table Reference.
GoogleCloudContactcenterinsightsV1HoldData = $Empty
The data for a hold annotation.
GoogleCloudContactcenterinsightsV1InterruptionData = $Empty
The data for an interruption annotation.
GoogleCloudContactcenterinsightsV1IssueModelInputDataConfig = $IssueModelInputDataConfig
Configs for the input data used to create the issue model.
GoogleCloudContactcenterinsightsV1IssueModelLabelStatsIssueStats = $IssueModelLabelStatsIssueStats
Aggregated statistics about an issue.
GoogleCloudContactcenterinsightsV1SilenceData = $Empty
The data for a silence annotation.
GoogleCloudContactcenterinsightsV1UndeployIssueModelRequest = $UndeployIssueModelRequest
The request to undeploy an issue model.
GoogleProtobufEmpty = $Empty
A generic empty message that you can re-use to avoid defining duplicated empty messages in your APIs. [...]
GoogleRpcStatus = $Status
The Status type defines a logical error model that is suitable for different programming environments, including REST APIs and RPC APIs. [...]

Exceptions / Errors

ApiRequestError
Represents a general error reported by the API endpoint.
DetailedApiRequestError
Represents a specific error reported by the API endpoint.