contactcenterinsights.v1 library Null safety

Contact Center AI Insights API - v1

For more information, see cloud.google.com/contact-center/insights/docs

Create an instance of ContactcenterinsightsApi to access these resources:

Classes

ContactcenterinsightsApi
GoogleCloudContactcenterinsightsV1Analysis
The analysis resource.
GoogleCloudContactcenterinsightsV1AnalysisResult
The result of an analysis.
GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata
Call-specific metadata created during analysis.
GoogleCloudContactcenterinsightsV1AnnotationBoundary
A point in a conversation that marks the start or the end of an annotation.
GoogleCloudContactcenterinsightsV1AnswerFeedback
The feedback that the customer has about a certain answer in the conversation.
GoogleCloudContactcenterinsightsV1ArticleSuggestionData
Agent Assist Article Suggestion data.
GoogleCloudContactcenterinsightsV1CalculateIssueModelStatsResponse
Response of querying an issue model's statistics.
GoogleCloudContactcenterinsightsV1CalculateStatsResponse
The response for calculating conversation statistics.
GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeries
A time series representing conversations over time.
GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeriesInterval
A single interval in a time series.
GoogleCloudContactcenterinsightsV1CallAnnotation
A piece of metadata that applies to a window of a call.
GoogleCloudContactcenterinsightsV1Conversation
The conversation resource.
GoogleCloudContactcenterinsightsV1ConversationCallMetadata
Call-specific metadata.
GoogleCloudContactcenterinsightsV1ConversationDataSource
The conversation source, which is a combination of transcript and audio.
GoogleCloudContactcenterinsightsV1ConversationLevelSentiment
One channel of conversation-level sentiment data.
GoogleCloudContactcenterinsightsV1ConversationParticipant
The call participant speaking for a given utterance.
GoogleCloudContactcenterinsightsV1ConversationTranscript
A message representing the transcript of a conversation.
GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegment
A segment of a full transcript.
GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadata
Metadata from Dialogflow relating to the current transcript segment.
GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfo
Word-level info for words in a transcript.
GoogleCloudContactcenterinsightsV1DeployIssueModelRequest
The request to deploy an issue model.
GoogleCloudContactcenterinsightsV1DialogflowIntent
The data for a Dialogflow intent.
GoogleCloudContactcenterinsightsV1DialogflowInteractionData
Dialogflow interaction data.
GoogleCloudContactcenterinsightsV1DialogflowSource
A Dialogflow source of conversation data.
GoogleCloudContactcenterinsightsV1Entity
The data for an entity annotation.
GoogleCloudContactcenterinsightsV1EntityMentionData
The data for an entity mention annotation.
GoogleCloudContactcenterinsightsV1ExactMatchConfig
Exact match configuration.
GoogleCloudContactcenterinsightsV1ExportInsightsDataRequest
The request to export insights.
GoogleCloudContactcenterinsightsV1ExportInsightsDataRequestBigQueryDestination
A BigQuery Table Reference.
GoogleCloudContactcenterinsightsV1FaqAnswerData
Agent Assist frequently-asked-question answer data.
GoogleCloudContactcenterinsightsV1GcsSource
A Cloud Storage source of conversation data.
GoogleCloudContactcenterinsightsV1Intent
The data for an intent.
GoogleCloudContactcenterinsightsV1IntentMatchData
The data for an intent match.
GoogleCloudContactcenterinsightsV1Issue
The issue resource.
GoogleCloudContactcenterinsightsV1IssueAssignment
Information about the issue.
GoogleCloudContactcenterinsightsV1IssueModel
The issue model resource.
GoogleCloudContactcenterinsightsV1IssueModelInputDataConfig
Configs for the input data used to create the issue model.
GoogleCloudContactcenterinsightsV1IssueModelLabelStats
Aggregated statistics about an issue model.
GoogleCloudContactcenterinsightsV1IssueModelLabelStatsIssueStats
Aggregated statistics about an issue.
GoogleCloudContactcenterinsightsV1IssueModelResult
Issue Modeling result on a conversation.
GoogleCloudContactcenterinsightsV1ListAnalysesResponse
The response to list analyses.
GoogleCloudContactcenterinsightsV1ListConversationsResponse
The response of listing conversations.
GoogleCloudContactcenterinsightsV1ListIssueModelsResponse
The response of listing issue models.
GoogleCloudContactcenterinsightsV1ListIssuesResponse
The response of listing issues.
GoogleCloudContactcenterinsightsV1ListPhraseMatchersResponse
The response of listing phrase matchers.
GoogleCloudContactcenterinsightsV1ListViewsResponse
The response of listing views.
GoogleCloudContactcenterinsightsV1PhraseMatchData
The data for a matched phrase matcher.
GoogleCloudContactcenterinsightsV1PhraseMatcher
The phrase matcher resource.
GoogleCloudContactcenterinsightsV1PhraseMatchRule
The data for a phrase match rule.
GoogleCloudContactcenterinsightsV1PhraseMatchRuleConfig
Configuration information of a phrase match rule.
GoogleCloudContactcenterinsightsV1PhraseMatchRuleGroup
A message representing a rule in the phrase matcher.
GoogleCloudContactcenterinsightsV1RuntimeAnnotation
An annotation that was generated during the customer and agent interaction.
GoogleCloudContactcenterinsightsV1SentimentData
The data for a sentiment annotation.
GoogleCloudContactcenterinsightsV1Settings
The settings resource.
GoogleCloudContactcenterinsightsV1SettingsAnalysisConfig
Default configuration when creating Analyses in Insights.
GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData
Agent Assist Smart Compose suggestion data.
GoogleCloudContactcenterinsightsV1SmartReplyData
Agent Assist Smart Reply data.
GoogleCloudContactcenterinsightsV1UndeployIssueModelRequest
The request to undeploy an issue model.
GoogleCloudContactcenterinsightsV1View
The View resource.
GoogleLongrunningListOperationsResponse
The response message for Operations.ListOperations.
GoogleLongrunningOperation
This resource represents a long-running operation that is the result of a network API call.
ProjectsLocationsConversationsAnalysesResource
ProjectsLocationsConversationsResource
ProjectsLocationsInsightsdataResource
ProjectsLocationsIssueModelsIssuesResource
ProjectsLocationsIssueModelsResource
ProjectsLocationsOperationsResource
ProjectsLocationsPhraseMatchersResource
ProjectsLocationsResource
ProjectsLocationsViewsResource
ProjectsResource

Typedefs

GoogleCloudContactcenterinsightsV1HoldData = $Empty
The data for a hold annotation.
GoogleCloudContactcenterinsightsV1InterruptionData = $Empty
The data for an interruption annotation.
GoogleCloudContactcenterinsightsV1SilenceData = $Empty
The data for a silence annotation.
GoogleProtobufEmpty = $Empty
A generic empty message that you can re-use to avoid defining duplicated empty messages in your APIs.
GoogleRpcStatus = $Status
The Status type defines a logical error model that is suitable for different programming environments, including REST APIs and RPC APIs.

Exceptions / Errors

ApiRequestError
Represents a general error reported by the API endpoint.
DetailedApiRequestError
Represents a specific error reported by the API endpoint.